Privacy Policy

Last updated: April 10, 2026

Subscribers Provisions

This Privacy Policy pertains to the processing of your personal data when TextTango ("We," "Us," or "Our") is the data controller, or when We reference the applicability of this Privacy Policy. This Privacy Policy is an integral part of our Terms of Service. By using the Site and Services, you consent to the processing of your personal data by Us.

Data Collection and Maintenance

In general, we collect and maintain the following categories of data:

Customer Registration Data

When you create an account on Our Site, we gather account information from you, referred to in this Privacy Policy as "Customer Registration Data." This includes individual or contact names, company names, email addresses, phone numbers, and other pertinent contact information. Additionally, it encompasses information about ordered services and payment details, such as credit card numbers. Users create a password, and their phone numbers serve as usernames to access their account information on the Site.

Customer Message Recipient Data

We collect and maintain data provided to us or uploaded to the Site by Users, which we refer to in this Privacy Policy as "Customer Message Recipient Data." This may include contacts of Our customers and their details. Customer Message Recipient Data also pertains to individuals or entities who have consented to receive SMS, email, or other types of communications from Us. It may include names, email addresses, contact information, and other related details.

Customer Survey Data

We also gather feedback from our Users through pop-up surveys, referred to in this Privacy Policy as "Customer Survey Data." This information helps us understand how users perceive the system, rate its performance, assess ease of use, and their likelihood of recommending it to a friend.

Purposes of Collected Data

We may utilize the information we collect and maintain, including personal data, for the following purposes:

If you have provided your contact information to Us, we may use it to contact you for marketing and promotional purposes through various means, including regular mail, telephone, or SMS.
To process requests and payments and communicate with Our Users regarding their accounts or any requests or payments.
To provide requested Services to our Users, which may include marketing and promotional Services, such as sending or facilitating the delivery of communications on behalf of and at the request of Our Users. In such cases, Our Subscribers/Users are responsible for the content of these communications.
To respond to any inquiries submitted to Us and provide technical support to you.
To detect violations of Spam and Privacy Policy, including using automated filters to screen the content of messages sent by you to restrict any sending of spam content.

Disclosing Collected Data

We do not trade personal data, whether Customer Registration Data or Customer Message Recipient Data, without prior consent from the Subscriber. However, we may disclose the information we collect or maintain, including personal data, without prior consent as described below:

Service Providers

We may disclose the information we collect from you to our service providers, including data storage and network facilities, payment processing services like Paystack, and live chat representatives who assist us with customer service, online advertising management, customer relationship management services, and internal system monitoring and performance services. These third parties are required to maintain the confidentiality, integrity, and accessibility of personal data and are bound to use such data only as directed by Us under strict confidentiality.

To Protect Us and Third Parties

We may disclose the information we collect from you if we have reason to believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of the Agreement or Privacy Policy. You will be informed in advance of any disclosure of personal, non-public data.

Reasons for Sending You Emails

If you have received one or more marketing or promotional emails from Us, it means that either a) your email address is on Our list of Subscribers or Users, or b) you have provided us with your email address for communication. If you have received an email from Us that you are not the intended recipient of, please contact us immediately at [email protected] to have the email removed.

Subscribers may use Our Services to send commercial messages to recipients who have opted-in to receive such SMS, emails, or other electronic messages, or with whom Subscribers have a previous relationship authorizing such communication.

Opt-Out from Receiving SMS, Calls, and Emails

If you wish to opt-out from receiving SMS, telephone calls, or emails from Us, you may do so by emailing Us at [email protected].

Security of Collected Personal Data

We employ commercially reasonable measures to ensure data security with regard to confidentiality, integrity, and accessibility in connection with the processing of personal data. Each User has a unique username (phone number) and password for accessing their account. While no data security measures can guarantee 100% security at all times, we strive to protect your personal data from unauthorized use or disclosure. We do not warrant the security of the data you provide to Us.

The security of your personal data is of utmost importance to Us. When you enter sensitive/confidential information (such as passwords) on Our registration forms, we encrypt that information using "secure socket layer technology" (SSL).

If you have any questions about security on the Site, please email Us at [email protected].

Third-Party Websites

The Site contains links to third-party websites. We are only responsible for protecting user information on third-party websites, and this includes only the contact numbers of some Users who have provided inputs to our surveys.

Cookies

When you visit the Site, our web server sends a cookie to your computer. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser for record-keeping purposes. There are two types of cookies: session-based and persistent cookies. In addition, we may permit certain third parties to place cookies through our Site. We do not link the information we store in cookies to any personally identifiable information you submit while on our Site, other than by linking persistent cookies to our Subscribers.

Session Cookies

Session cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies that only We, or Our service providers, can read and use, to identify the fact that you are or previously have been a Subscriber. We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies.

Disabling Cookies

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help section of the toolbar on most browsers will explain how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers' ability to accept cookies will still be able to browse the Site but with a limited user experience.

Your Access to Information and Other Rights

Access to Your Information

You may access and amend any contact information that We have collected from you by logging into your User account and updating your account information. Additionally, you may request access to and modification of any personal data we have collected about your recipients. We will retain your information for as long as your account is active or as necessary to provide you Services. If you wish to cancel your account or request that We no longer use your information to provide you Services, contact Us at [email protected]. We will retain and use your information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Other Rights

We do not store your data longer than necessary to fulfill the terms of the Agreement, including Appendices. You have the right to know what personal data we process about you. You have the right to have incomplete, incorrect, unnecessary, or outdated personal data on the Site deleted or updated, provided you have provided us with the correct information. You have the right to request that We stop processing your personal data for direct marketing or market research purposes. However, withdrawing your consent to process your personal data has no retroactive effect. If you opt-out from marketing and other communications from Us, we may still send you critical alerts pertaining to our Services or contact you for these purposes. You may exercise your rights by contacting Us via [email protected]. If you request that We delete or stop processing your personal data, the Services and your access to the Site will be terminated. Please note that We may need to identify you and request additional information to fulfill your request.

Submitting a Complaint

If you have any questions or complaints about your account, this Privacy Policy, or how we use the data we collect and maintain while providing our services, please contact us at [email protected].

Changes to Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.